Lesson Plan: The Importance of Customer Service Skills (https://txcte.org/resource/lesson-plan-importance-customer-service-skills)

Lesson Plan: The Importance of Customer Service Skills

Resource ID

19922

Grade Range

Institutional Organization

Stephen F. Austin State University

Sections

Description (https://txcte.org/resource/lesson-plan-importance-customer-service-skills#paragraph-27792)

Description

In this lesson, students will understand the importance of quality customer service by determining ways to provide service that anticipates customers' needs, and creates a successful business in the Hospitality and Tourism Industry.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan%20The%20Importance%20of%20Customer%20Service%20Skills.docx)

Scroll to the related items section at the bottom of this page for additional resources.

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Documents

Lesson Plan: The Importance of Customer Service Skills.docx (https://txcte.org/sites/default/files/resources/documents/Lesson%2520Plan%2520The%2520Importance%2520of%2520Customer%2520Service%2520Skills.docx)

The Importance of Customer Service Skills.pptx (https://txcte.org/sites/default/files/resources/documents/The%2520Importance%2520of%2520Customer%2520Service%2520Skills_0.pptx)

KWL-Customer-Service2.pdf (https://txcte.org/sites/default/files/resources/documents/KWL-Customer-Service2.pdf)

Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism-Key.pdf (https://txcte.org/sites/default/files/resources/documents/Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism-Key.pdf)

Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism.pdf (https://txcte.org/sites/default/files/resources/documents/Maslows-Hierarchy-of-Needs-in-Hospitality-and-Tourism.pdf)

Note-Taking-The-Importance-of-Customer-Service-Skills.pdf (https://txcte.org/sites/default/files/resources/documents/Note-Taking-The-Importance-of-Customer-Service-Skills.pdf)

Rubric-for-Worst-Best-Case-Guest-Scenarios2.pdf (https://txcte.org/sites/default/files/resources/documents/Rubric-for-Worst-Best-Case-Guest-Scenarios2.pdf)

The-Importance-of-Customer-Service-Word-Search-Key.pdf (https://txcte.org/sites/default/files/resources/documents/The-Importance-of-Customer-Service-Word-Search-Key.pdf)

The-Importance-of-Customer-Service-Word-Search.pdf (https://txcte.org/sites/default/files/resources/documents/The-Importance-of-Customer-Service-Word-Search.pdf)

Worst-Best-Case-Guest-Scenario-Cards2.pdf (https://txcte.org/sites/default/files/resources/documents/Worst-Best-Case-Guest-Scenario-Cards2.pdf)

Worst-Best-Case-Scenario2.pdf (https://txcte.org/sites/default/files/resources/documents/Worst-Best-Case-Scenario2.pdf)

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Print (https://txcte.org/node/195296/printable/print)