Lesson Plan: Be Our Guest - Customer Service Skills in Restaurant and Food Services, and Travel and Tourism (https://txcte.org/resource/lesson-plan-be-our-guest-customer-service-skills-restaurant-and-food-services-and-travel)

Lesson Plan: Be Our Guest - Customer Service Skills in Restaurant and Food Services, and Travel and Tourism

Resource ID

20168

Grade Range

Institutional Organization

Stephen F. Austin State University

Sections

Description (https://txcte.org/resource/lesson-plan-be-our-guest-customer-service-skills-restaurant-and-food-services-and-travel#paragraph-27819)

Description

In this lesson, students will understand the importance of customer service in the Hospitality and Tourism Industry, particularly the travel industry and food service industry. Students will analyze how to anticipate customer needs.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan-Be%20Our%20Guest-Customer%20Service%20Skills.docx)

Scroll to the related items section at the bottom of this page for additional resources.

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Documents

Lesson Plan: Be Our Guest-Customer Service Skills.docx (https://txcte.org/sites/default/files/resources/documents/Lesson%2520Plan-Be%2520Our%2520Guest-Customer%2520Service%2520Skills.docx)

Be Our Guest! - Customer Service Skills.pptx (https://txcte.org/sites/default/files/resources/documents/Be%2520Our%2520Guest%2521%2520-%2520Customer%2520Service%2520Skills_2.pptx)

ABCs-of-Customer-Service-Key.pdf (https://txcte.org/sites/default/files/resources/documents/ABCs-of-Customer-Service-Key_0.pdf)

ABCs-of-Customer-Service.pdf (https://txcte.org/sites/default/files/resources/documents/ABCs-of-Customer-Service_0.pdf)

KWL-Customer-Service.pdf (https://txcte.org/sites/default/files/resources/documents/KWL-Customer-Service_0.pdf)

Note-Taking-Be-Our-Guest-Customer-Service-Skills.pdf (https://txcte.org/sites/default/files/resources/documents/Note-Taking-Be-Our-Guest-Customer-Service-Skills_0.pdf)

Rubric-for-Worst-Best-Case-Guest-Scenarios.pdf (https://txcte.org/sites/default/files/resources/documents/Rubric-for-Worst-Best-Case-Guest-Scenarios.pdf)

The-Nine-Principles-of-Remarkable-Service.pdf (https://txcte.org/sites/default/files/resources/documents/The-Nine-Principles-of-Remarkable-Service_0.pdf)

Worst-Best-Case-Guest-Scenario-Cards.pdf (https://txcte.org/sites/default/files/resources/documents/Worst-Best-Case-Guest-Scenario-Cards.pdf)

Worst-Best-Case-Scenario.pdf (https://txcte.org/sites/default/files/resources/documents/Worst-Best-Case-Scenario.pdf)

Maslows-Hierarchy-of-Needs-in-Hospitality.pdf (https://txcte.org/sites/default/files/resources/documents/Maslows-Hierarchy-of-Needs-in-Hospitality_0.pdf)

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Print (https://txcte.org/node/195701/printable/print)