Lesson Plan: It's All About Customer Service (https://txcte.org/resource/lesson-plan-its-all-about-customer-service)

Lesson Plan: It's All About Customer Service

Resource ID

20061

Grade Range

10

11

12

Institutional Organization

Stephen F. Austin State University

Sections

Description (https://txcte.org/resource/lesson-plan-its-all-about-customer-service#paragraph-27884)

Description

In this lesson, students will evaluate why it is important to enhance customer service and how it increases a business' bottom line.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan%20Its%20All%20About%20Customer%20Service_0.docx)

Scroll to the related items section at the bottom of this page for additional resources.

Resources

Videos

No videos.

Documents

Lesson Plan: It's All About Customer Service.docx (https://txcte.org/sites/default/files/resources/documents/Lesson%2520Plan%2520Its%2520All%2520About%2520Customer%2520Service_0.docx)

It's all about Customer Service.pptx (https://txcte.org/sites/default/files/resources/documents/It%2527s%2520all%2520about%2520Customer%2520Service_0.pptx)

ABCs-of-Customer-Service-Key1.pdf (https://txcte.org/sites/default/files/resources/documents/ABCs-of-Customer-Service-Key1.pdf)

ABCs-of-Customer-Service1.pdf (https://txcte.org/sites/default/files/resources/documents/ABCs-of-Customer-Service1.pdf)

KWL-Customer-Service1.pdf (https://txcte.org/sites/default/files/resources/documents/KWL-Customer-Service1.pdf)

Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism-Key.pdf (https://txcte.org/sites/default/files/resources/documents/Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism-Key.pdf)

Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism.pdf (https://txcte.org/sites/default/files/resources/documents/Maslows-Hierarchy-of-Needs-in-Travel-and-Tourism.pdf)

Note-Taking-Its-All-About-Customer-Service.pdf (https://txcte.org/sites/default/files/resources/documents/Note-Taking-Its-All-About-Customer-Service.pdf)

Rubric-for-Worst-Best-Case-Guest-Scenarios1.pdf (https://txcte.org/sites/default/files/resources/documents/Rubric-for-Worst-Best-Case-Guest-Scenarios1.pdf)

Worst-Best-Case-Guest-Scenario-Cards1.pdf (https://txcte.org/sites/default/files/resources/documents/Worst-Best-Case-Guest-Scenario-Cards1.pdf)

Worst-Best-Case-Scenario1.pdf (https://txcte.org/sites/default/files/resources/documents/Worst-Best-Case-Scenario1.pdf)

Links

No links.

Print (https://txcte.org/node/197041/printable/print)

Source URL: https://txcte.org/resource/lesson-plan-its-all-about-customer-service