Lesson Plan: How to Effectively Communicate with Clients

In this lesson, students will demonstrate effective verbal, nonverbal, written, and electronic communication skills. Students will also define the purpose of high-quality communication and distinguish techniques for defusing negative situations with clients.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan%20-%20How%20to%20Effectively%20Communicate%20with%20Clients_0.docx)

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