Lesson Plan: Communication and Telephone Strategies (https://txcte.org/resource/lesson-plan-communication-and-telephone-strategies)

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Lesson Plan: Communication and Telephone Strategies

Resource ID
20095
Grade Range
10
11
12
Institutional Organization
Stephen F. Austin State University

Sections

Description (https://txcte.org/resource/lesson-plan-communication-and-telephone-strategies#paragraph-28029)

Description

In this lesson, students will analyze communication skills, and identify skills, techniques, and strategies for answering business telephones and taking messages.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan%20-%20How%20May%20I%20Help%20You%20-%20Communication%20and%20Telephone%20Strategies_0_0.docx)

Scroll to the related items section at the bottom of this page for additional resources.

 
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Documents
Lesson Plan: How May I Help You - Communication and Telephone Strategies.docx (https://txcte.org/sites/default/files/resources/documents/Lesson%2520Plan%2520-%2520How%2520May%2520I%2520Help%2520You%2520-%2520Communication%2520and%2520Telephone%2520Strategies_0_0.docx)
How May I Help You - Communication and Telephone Strategies.pptx (https://txcte.org/sites/default/files/resources/documents/How%2520May%2520I%2520Help%2520You%2520-%2520Communication%2520and%2520Telephone%2520Strategies_1.pptx)
Communication-Activity-Misunderstanding1.pdf (https://txcte.org/sites/default/files/resources/documents/Communication-Activity-Misunderstanding1.pdf)
KWL-Communication-and-Telephone-Strategies1.pdf (https://txcte.org/sites/default/files/resources/documents/KWL-Communication-and-Telephone-Strategies1.pdf)
Note-Taking-How-May-I-Help-You-Communication-and-Telephone-Strategies1.pdf (https://txcte.org/sites/default/files/resources/documents/Note-Taking-How-May-I-Help-You-Communication-and-Telephone-Strategies1.pdf)
Phone-Courtesy-Scenarios1.pdf (https://txcte.org/sites/default/files/resources/documents/Phone-Courtesy-Scenarios1.pdf)
Rubric-for-Phone-Courtesy-Role-Play1.pdf (https://txcte.org/sites/default/files/resources/documents/Rubric-for-Phone-Courtesy-Role-Play1.pdf)
The-Communication-Process-Key1.pdf (https://txcte.org/sites/default/files/resources/documents/The-Communication-Process-Key1.pdf)
The-Communication-Process1.pdf (https://txcte.org/sites/default/files/resources/documents/The-Communication-Process1.pdf)
Top-Ten-Telephone-Practices1.pdf (https://txcte.org/sites/default/files/resources/documents/Top-Ten-Telephone-Practices1.pdf)
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Source URL: https://txcte.org/resource/lesson-plan-communication-and-telephone-strategies