Lesson Plan: How May I Help You? Communication and Telephone Strategies (https://txcte.org/resource/lesson-plan-how-may-i-help-you-communication-and-telephone-strategies)

Lesson Plan: How May I Help You? Communication and Telephone Strategies

Resource ID

20096

Grade Range

Institutional Organization

Stephen F. Austin State University

Sections

Description (https://txcte.org/resource/lesson-plan-how-may-i-help-you-communication-and-telephone-strategies#paragraph-28030)

Description

In this lesson, students will use verbal and nonverbal communication skills to create, express, and interpret information to establish a positive work environment.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan%20How%20May%20I%20Help%20You-%20Communication%20and%20Telephone%20Strategies_0.docx)

Scroll to the related items section at the bottom of this page for additional resources.

Resources

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Documents

Lesson Plan: How May I Help You- Communication and Telephone Strategies.docx (https://txcte.org/sites/default/files/resources/documents/Lesson%2520Plan%2520How%2520May%2520I%2520Help%2520You-%2520Communication%2520and%2520Telephone%2520Strategies_0.docx)

How May I Help You - Communication and Telephone Strategies.pptx (https://txcte.org/sites/default/files/resources/documents/How%2520May%2520I%2520Help%2520You%2520-%2520Communication%2520and%2520Telephone%2520Strategies.pptx)

Communication-Activity-Misunderstanding.pdf (https://txcte.org/sites/default/files/resources/documents/Communication-Activity-Misunderstanding.pdf)

KWL-Communication-and-Telephone-Strategies.pdf (https://txcte.org/sites/default/files/resources/documents/KWL-Communication-and-Telephone-Strategies.pdf)

Note-Taking-How-May-I-Help-You-Communication-and-Telephone-Strategies.pdf (https://txcte.org/sites/default/files/resources/documents/Note-Taking-How-May-I-Help-You-Communication-and-Telephone-Strategies.pdf)

Phone-Courtesy-Scenarios.pdf (https://txcte.org/sites/default/files/resources/documents/Phone-Courtesy-Scenarios.pdf)

Rubric-for-Phone-Courtesy-Role-Play.pdf (https://txcte.org/sites/default/files/resources/documents/Rubric-for-Phone-Courtesy-Role-Play.pdf)

The-Communication-Process-Key.pdf (https://txcte.org/sites/default/files/resources/documents/The-Communication-Process-Key.pdf)

The-Communication-Process.pdf (https://txcte.org/sites/default/files/resources/documents/The-Communication-Process.pdf)

Top-Ten-Telephone-Practices.pdf (https://txcte.org/sites/default/files/resources/documents/Top-Ten-Telephone-Practices.pdf)

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Print (https://txcte.org/node/199441/printable/print)