Lesson Plan: Hospitality Services Professional Customer Service (https://txcte.org/resource/lesson-plan-hospitality-services-professional-customer-service)

Lesson Plan: Hospitality Services Professional Customer Service

Resource ID

20100

Grade Range

Institutional Organization

Stephen F. Austin State University

Sections

Description (https://txcte.org/resource/lesson-plan-hospitality-services-professional-customer-service#paragraph-28033)

Description

In this lesson, students will identify and define common hospitality services vocabulary words used to enhance customer service, and demonstrate knowledge of the lesson’s vocabulary through an original skit.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan%20-%20Hospitality%20Services%20Professional%20Customer%20Service_0.docx)

Scroll to the related items section at the bottom of this page for additional resources.

Resources

Videos

No videos.

Documents

Lesson Plan: Hospitality Services - Professional Customer Service.docx (https://txcte.org/sites/default/files/resources/documents/Lesson%2520Plan%2520-%2520Hospitality%2520Services%2520Professional%2520Customer%2520Service_0.docx)

Hospitality Services - Professional Customer Service.pptx (https://txcte.org/sites/default/files/resources/documents/Hospitality%2520Services%2520-%2520Professional%2520Customer%2520Service.pptx)

Customer Service Vocabulary Match (Key).pdf (https://txcte.org/sites/default/files/resources/documents/Key-Customer-Service-Vocabulary-Match.pdf)

Anticipation Guide Getting to Know Customer Service Vocabulary.pdf (https://txcte.org/sites/default/files/resources/documents/Anticipation-Guide-Getting-to-Know-Customer-Service-Vocabulary.pdf)

Customer Service Vocabulary Match.pdf (https://txcte.org/sites/default/files/resources/documents/Customer-Service-Vocabulary-Match.pdf)

Customer Service Vocabulary Skit Role Play.pdf (https://txcte.org/sites/default/files/resources/documents/Customer-Service-Vocabulary-Skit-Role-Play.pdf)

Facts I Learned.pdf (https://txcte.org/sites/default/files/resources/documents/Facts-I-Learned.pdf)

Note-taking Hospitality Services Professional Customer Services and Vocabulary Skills.pdf (https://txcte.org/sites/default/files/resources/documents/Note-taking-Hospitality-Services-Professional-Customer-Services-and-Vocabulary-Skills.pdf)

Rubric for Skit or Role Play.pdf (https://txcte.org/sites/default/files/resources/documents/Rubric-for-Skit-or-Role-Play.pdf)

Teacher Resource Customer Service Skit Role Play.pdf (https://txcte.org/sites/default/files/resources/documents/Teacher-Resource-Customer-Service-Skit-Role-Play.pdf)

Links

No links.

Print (https://txcte.org/node/199486/printable/print)