Lesson Plan: Guest Services – First Impressions

In this lesson, students will explain procedures to meet guest needs, including guest registration, rate assignment, room assignment, and determination of payment methods. Students will also discuss the importance of check-out procedures to ensure guest satisfaction and verify settlement of account, determine the functions of meeting and event planning, and evaluate current and emerging technologies to improve guest services.

Download the lesson plan (https://txcte.org/sites/default/files/resources/documents/Lesson%20Plan%20-%20Guest%20Services%20-%20First%20Impressions_0.docx)

Scroll to the related items section at the bottom of this page for additional resources.